Banking Customer Service Associate — Growth Path

Capitol Federal Financial, Inc.; Overland Park (KS); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability

Parental Leave

Professional development opportunities

Career Advancement Pathways

Job summary

Capitol Federal Savings Bank in Overland Park, KS is seeking a Part-Time Customer Service Associate to process financial transactions and provide friendly, confidential assistance in-branch, via drive-thru, or over the phone. The role emphasizes delivering a positive customer experience and minimizing wait times.

The position requires a high school diploma or equivalent and at least six months of customer service experience, with cash handling preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum of six months of experience, which includes customer service responsibilities.
• Cash handling is preferred.

Responsibilities

• Performs teller transactions as defined by the Bank.
• Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages.
• Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.
• Research, troubleshoot and resolve basic external and internal customer inquiries as needed.
• Answer incoming calls verifying the identity of the caller.
• Determine the needs of the caller and minimize the time and effort to resolve their concerns.
• Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them.
• Updates the Bank’s tracking system related to customer recommendations and referrals as defined by the Bank.
• Assists customers with maintenance on existing accounts as defined by management.
• Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.
• Maintains the most stringent standards of customer service confidentiality.
• Perform other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures.
• Comply with all safety policies, practices and procedures.
• Report all unsafe activities to supervisor and/or Human Resources.

Skills

Customer service

Cash handling

Education

High school diploma or equivalent

Job description

Capitol Federal Savings Bank in Overland Park, KS is seeking a Part-Time Customer Service Associate to process financial transactions and provide friendly, confidential assistance in-branch, via drive-thru, or over the phone. The role emphasizes delivering a positive customer experience and minimizing wait times.

The position requires a high school diploma or equivalent and at least six months of customer service experience, with cash handling preferred.