Banking Customer Experience Specialist

Capitol Federal Financial, Inc.; Topeka (KS); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Capitol Federal Savings Bank in Topeka, KS is seeking a Customer Service Associate to serve customers in lobby, drive-thru, or by phone. You will accurately process financial transactions, provide friendly, confidential assistance, and help minimize wait times. Requirements include a high school diploma and at least six months of customer service experience.

Cash handling is preferred. You will work with colleagues to support branches, promote banking services, and uphold the bank's standards of

Qualifications

• High school diploma or equivalent required.
• Minimum of six months of experience, which includes customer service responsibilities.
• Cash handling is preferred.

Responsibilities

• Perform teller transactions and balance cashbox daily.
• Research, troubleshoot and resolve customer inquiries as needed.
• Answer incoming calls verifying the identity of the caller.
• Advise customers about additional services or programs that might benefit them.
• Maintain the most stringent standards of customer service confidentiality.
• Assist other departments and branches with transactions as needed; support department and branch management.

Skills

Customer service

Cash handling

Education

High school diploma or equivalent

Job description

Capitol Federal Savings Bank in Topeka, KS is seeking a Customer Service Associate to serve customers in lobby, drive-thru, or by phone. You will accurately process financial transactions, provide friendly, confidential assistance, and help minimize wait times. Requirements include a high school diploma and at least six months of customer service experience.

Cash handling is preferred. You will work with colleagues to support branches, promote banking services, and uphold the bank's standards of