Banking Customer Experience Associate

Capitol Federal; Topeka (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Retirement plans

PTO & holidays

Health & life insurance

Parental leave

Professional development

Career advancement

Job summary

Capitol Federal Savings Bank is seeking a Customer Service Associate to assist customers with account transactions in the lobby, drive-thru, or by phone. You will provide friendly, confidential service and help customers meet their financial goals.

Balancing cash, handling teller duties, and opening/maintaining accounts are core responsibilities. The role emphasizes accuracy, teamwork, and compliance with bank policies and laws.

Qualifications

• High school diploma or equivalent required.
• Minimum of six months of experience, including customer service responsibilities.
• Cash handling is preferred.

Responsibilities

• Performs teller transactions and balances cashbox daily.
• Assists customers with opening all types of accounts and uses every contact to cross-sell additional services.
• Answers calls and identifies customer needs to resolve concerns quickly.
• Supports other departments and branches with transactions as needed.
• Performs branch opening and closing duties and adheres to bank policies and procedures.

Skills

Customer service

Cash handling

Communication skills

Integrity

Problem solving

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Job description

Capitol Federal Savings Bank is seeking a Customer Service Associate to assist customers with account transactions in the lobby, drive-thru, or by phone. You will provide friendly, confidential service and help customers meet their financial goals.

Balancing cash, handling teller duties, and opening/maintaining accounts are core responsibilities. The role emphasizes accuracy, teamwork, and compliance with bank policies and laws.