Bank Customer Service & Teller Associate (Lawrence)

Capitol Federal Financial, Inc.; Lawrence (KS); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off and holidays

Health, Dental, Life and Disability

Job summary

Capitol Federal Savings Bank in Lawrence, Kansas seeks a Customer Service Associate to process financial transactions and assist customers in‑person, by drive‑thru, or over the phone. You will deliver friendly, confidential service and help guide customers to the right banking solutions.

The role requires a high school diploma and at least six months of customer service experience, with cash handling preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum of six months of experience, including customer service.
• Cash handling experience preferred.

Responsibilities

• Performs teller transactions and balances cashbox daily.
• Research, troubleshoot and resolve customer inquiries.
• Answer incoming calls and identify caller needs to resolve concerns.
• Advise customers about additional services or programs.
• Maintain confidentiality and comply with applicable laws and bank policies.
• Collaborate with other departments to fulfill customer requests.

Skills

Customer Focus

Communication Skills

Integrity

Problem Solving

Attention to Detail

Team Collaboration

Ethics

Education

High School Diploma

Job description

Capitol Federal Savings Bank in Lawrence, Kansas seeks a Customer Service Associate to process financial transactions and assist customers in‑person, by drive‑thru, or over the phone. You will deliver friendly, confidential service and help guide customers to the right banking solutions.

The role requires a high school diploma and at least six months of customer service experience, with cash handling preferred.