Banking Customer Experience Specialist

City National Bank Of Wv; Staunton (VA); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plans

Paid vacation

Résumé du poste

City National Bank is hiring a Customer Service Representative in Staunton, VA. The role is on-site and full-time, focusing on delivering exceptional customer service and guiding customers through banking products and services.

The position requires strong communication and problem-solving abilities, with experience in banking software. You will handle deposits, withdrawals, transfers, and support customers with online and mobile banking.

Qualifications

• High school diploma or equivalent is required; college degree preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.

Responsabilités

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Connaissances

Communication skills

Problem solving

Computer skills

Rapport building

Formation

High school diploma or equivalent

College degree preferred

Outils

Banking software

Description du poste

City National Bank is hiring a Customer Service Representative in Staunton, VA. The role is on-site and full-time, focusing on delivering exceptional customer service and guiding customers through banking products and services.

The position requires strong communication and problem-solving abilities, with experience in banking software. You will handle deposits, withdrawals, transfers, and support customers with online and mobile banking.