On-site Banking Customer Service Associate

City National Bank; Staunton (VA); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

City National Bank is hiring a Customer Service Representative in Staunton, VA. This on-site, full-time role leverages strong communication to assist customers with deposits, transfers, and online banking inquiries.

You will identify customer needs, educate on self-service options, and maintain compliant records while collaborating with teams to ensure prompt issue resolution. Great fit for a service-oriented professional seeking growth.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsabilités

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Connaissances

Customer service

Communication

Problem solving

Attention to detail

Computer skills

Formation

High school diploma or equivalent

College degree preferred

Outils

Banking software

Cash handling

Description du poste

City National Bank is hiring a Customer Service Representative in Staunton, VA. This on-site, full-time role leverages strong communication to assist customers with deposits, transfers, and online banking inquiries.

You will identify customer needs, educate on self-service options, and maintain compliant records while collaborating with teams to ensure prompt issue resolution. Great fit for a service-oriented professional seeking growth.