Bank Customer Service Rep — Growth & Benefits

City National Bank of West Virginia; Staunton (VA); Vor Ort; USD 21.000 - 26.000; Vollzeit

Zusammenfassung

City National Bank in Staunton, VA is hiring a Customer Service Representative to greet customers, address inquiries, and process transactions including deposits, withdrawals, and transfers.

This on-site, full-time role emphasizes helping customers navigate online and mobile banking, offering self-service options, and maintaining accurate records in compliance with banking regulations, with opportunities for growth.

Qualifikationen

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Aufgaben

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Kenntnisse

Customer service

Communication

Problem solving

Attention to detail

Computer skills

Ausbildung

High school diploma

College degree preferred

Tools

Banking software

Jobbeschreibung

City National Bank in Staunton, VA is hiring a Customer Service Representative to greet customers, address inquiries, and process transactions including deposits, withdrawals, and transfers.

This on-site, full-time role emphasizes helping customers navigate online and mobile banking, offering self-service options, and maintaining accurate records in compliance with banking regulations, with opportunities for growth.