Banking Support Specialist – Client Care & Problem Solver

First State Bank and Trust; Carthage (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Customer Support Associate at First State Bank & Trust Company delivers friendly, dependable service and handles a variety of account-related duties. The role involves assisting customers with questions, processing transactions, and preparing notices and confirmations in a professional team setting.

Ideal candidates enjoy solving problems, have strong computer skills, and can maintain confidentiality while following established procedures.

Qualifications

• Strong customer service and communication skills.
• Professional, friendly, and dependable attitude.
• Good computer skills and ability to learn new software and systems.
• Strong attention to detail, organization, and follow through.
• Ability to handle confidential information appropriately.
• Good problem solving skills and ability to follow established procedures.
• Previous banking experience is preferred but not required. Training will be provided.

Responsibilities

• Assist customers with account questions, payment requests, stop payments, debit card requests, and other account related needs.
• Process and review account transactions, adjustments, returned items, and related documentation.
• Prepare customer notices, statements, confirmations, and other correspondence.
• Complete account verification, research, balancing, and reconciliation duties.
• Review information for accuracy and ensure transactions and documentation are processed according to established procedures while maintaining confidentiality.
• Provide switchboard support and other customer service functions as needed.
• Other duties as assigned.

Skills

Customer service

Communication

Computer skills

Attention to detail

Confidential information handling

Problem solving

Banking experience preferred

Job description

The Customer Support Associate at First State Bank & Trust Company delivers friendly, dependable service and handles a variety of account-related duties. The role involves assisting customers with questions, processing transactions, and preparing notices and confirmations in a professional team setting.

Ideal candidates enjoy solving problems, have strong computer skills, and can maintain confidentiality while following established procedures.