Banking Customer Experience Specialist

Security National Bank; Moville Township (IA); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan at hire

Paid time off

Wellness program

Disability insurance

Life insurance

Job summary

Security National Bank is seeking a Customer Service Representative to be the face of the bank, delivering welcoming, accurate service and helping customers navigate a range of products and digital solutions. In this role you will handle deposits, withdrawals, transfers, loan payments, and cash handling with meticulous attention to balance and compliance, while building lasting relationships.

Regular hours Monday–Friday with occasional Saturday mornings; comprehensive benefits and training

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Customer service experience required.
• Strong attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to use multiple computer systems, including Word and Excel.
• Strong organizational and problem-solving abilities.

Responsibilities

• Deliver exceptional service and create a welcoming banking experience.
• Process deposits, withdrawals, transfers, and payments accurately.
• Balance cash drawer and handle cash services.
• Identify customer needs and refer appropriate products and digital tools.
• Maintain records and follow bank policies and regulatory guidelines.
• Collaborate with team to achieve branch goals.

Skills

Cash handling

Customer service

Attention to detail

Communication skills

Multitasking

Teamwork

Problem solving

Education

High School

Tools

Microsoft Word

Microsoft Excel

Job description

Security National Bank is seeking a Customer Service Representative to be the face of the bank, delivering welcoming, accurate service and helping customers navigate a range of products and digital solutions. In this role you will handle deposits, withdrawals, transfers, loan payments, and cash handling with meticulous attention to balance and compliance, while building lasting relationships.

Regular hours Monday–Friday with occasional Saturday mornings; comprehensive benefits and training