Banking Operations & Customer Experience Specialist

Socket.dev; Livermore (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Citizens Bank in Livermore, CA is seeking a customer service-focused associate to assist with operations and service-related responsibilities while aligning with bank policies. You will work collaboratively to support the Business Financial Center’s service objectives and deliver The Citizens Experience.

The role requires reading and interpreting safety rules and procedures, strong communication, and the ability to resolve inquiries promptly. No supervisory duties are involved at this level.

Qualifications

• Ability to read and interpret documents such as safety rules and procedures.
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict-resolution abilities.

Responsibilities

• Adhere to all policies and procedures and stay informed about changes.
• Provide customer service that meets or exceeds service levels.
• Support program objectives and promote team enthusiasm.
• Resolve inquiries and complaints promptly to increase customer satisfaction.
• Maintain knowledge of products and services offered.
• Assist with opening/closing procedures and financial controls.

Skills

Customer service

Policy compliance

Communication

Education

Associate's degree or equivalent

Job description

Citizens Bank in Livermore, CA is seeking a customer service-focused associate to assist with operations and service-related responsibilities while aligning with bank policies. You will work collaboratively to support the Business Financial Center’s service objectives and deliver The Citizens Experience.

The role requires reading and interpreting safety rules and procedures, strong communication, and the ability to resolve inquiries promptly. No supervisory duties are involved at this level.