Banking Customer Experience Specialist

Ameris Bank; Jacksonville (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Sick and Vacation Leave

11 Holidays

Employee Stock Purchase Plan

Job summary

Ameris Bank in Jacksonville, FL is seeking a Customer Service Specialist I to deliver prompt, professional service to customers and prospective customers. You will handle account information, inquiries, and maintenance while supporting retention and satisfaction goals.

Responsibilities include researching inquiries, maintaining documentation, and offering suitable banking solutions. Strong communication and teamwork are essential in this on-site role with competitive benefits.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service experience preferred.
• Ability to communicate clearly and professionally.

Responsibilities

• Provide prompt, accurate and courteous service to customers and prospects.
• Assist customers with account information, problems and general inquiries.
• Maintain knowledge of banking products, services and promotions.
• Identify customer needs and suggest appropriate bank solutions.

Skills

Customer service

Communication

Problem solving

Multitasking

Team player

Education

High school diploma or GED

Bachelor's degree preferred or equivalent education and related training

Tools

Microsoft Office

Job description

Ameris Bank in Jacksonville, FL is seeking a Customer Service Specialist I to deliver prompt, professional service to customers and prospective customers. You will handle account information, inquiries, and maintenance while supporting retention and satisfaction goals.

Responsibilities include researching inquiries, maintaining documentation, and offering suitable banking solutions. Strong communication and teamwork are essential in this on-site role with competitive benefits.