Banking Customer Success Specialist

Ameris Bank; Atlanta (GA); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid time off

Job summary

Ameris Bank is seeking a Customer Service Specialist I to deliver prompt, accurate support to customers and prospects. You will assist with account information, issues, and general questions while upholding the Ameris vision and values.

The role emphasizes customer retention and satisfaction in a collaborative, service-driven environment. Ideal candidates have 1+ years in customer service or financial services and a HS diploma; a Bachelor's degree is preferred.

Qualifications

• 1+ years of customer service or call center experience preferred.
• Ability to understand banking products and policies.
• Strong written and verbal communication skills.

Responsibilities

• Provide prompt, efficient, accurate service to customers and prospects.
• Assist with account information, problems, and general questions.
• Maintain knowledge of banking products, programs, services and promotions.
• Deliver high-quality service to callers across multiple queues.

Skills

Customer service

Call center

Banking knowledge

Microsoft Office

Effective communication

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CRM software

Job description

Ameris Bank is seeking a Customer Service Specialist I to deliver prompt, accurate support to customers and prospects. You will assist with account information, issues, and general questions while upholding the Ameris vision and values.

The role emphasizes customer retention and satisfaction in a collaborative, service-driven environment. Ideal candidates have 1+ years in customer service or financial services and a HS diploma; a Bachelor's degree is preferred.