Customer-Centric Banking & Service Specialist

First Citizens; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits program

Job summary

First Citizens Bank in Jacksonville, FL is seeking a Sales and Service Representative to process transactions, educate customers on bank capabilities, and support branch sales by referring opportunities to the right team members. The role emphasizes strong communication, customer service, and the ability to adapt in a fast-paced environment.

The ideal candidate will demonstrate teamwork, flexibility, and prior banking or sales experience, with a focus on delivering high-quality service and

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused professionalism and empathy.
• Sales aptitude to support branch referrals.

Responsibilities

• Service Standards: drive value for customers and identify referral opportunities; seek coaching and use tools to improve activities.
• Operations & Administration: follow regulations and policies to manage risks and ensure efficient branch operations.

Skills

Communication

Customer service

Sales

Adaptability

Teamwork

Flexibility

Education

High School Diploma or GED

Job description

First Citizens Bank in Jacksonville, FL is seeking a Sales and Service Representative to process transactions, educate customers on bank capabilities, and support branch sales by referring opportunities to the right team members. The role emphasizes strong communication, customer service, and the ability to adapt in a fast-paced environment.

The ideal candidate will demonstrate teamwork, flexibility, and prior banking or sales experience, with a focus on delivering high-quality service and