Banking Customer Experience Specialist

Ameris Bank; Jacksonville (FL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Paid time off and Holidays

Employee Stock Purchase Plan

Life Insurance

Job summary

Ameris Bank is hiring a Customer Service Specialist I to provide prompt, professional service to customers and prospects. You’ll handle account queries, maintain records and promote bank products with a focus on retention and satisfaction.

This role requires strong communication and problem-solving skills, knowledge of banking policies, and a team-oriented mindset. A high school diploma is required and a degree is preferred. On-site role with comprehensive benefits offered.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred or equivalent education and related training or experience.
• 1+ years of customer service or call center experience preferred.

Responsibilities

• Provide prompt, professional customer service to customers and prospective customers.
• Handle account service and maintenance requests.
• Research and answer customer inquiries and fulfill service requests.
• Maintain knowledge of banking products, programs, services and promotions.
• Deliver world-class service to every caller in multiple queues.

Skills

Customer service

Communication skills

Phone etiquette

Multitasking

Problem solving

Banking knowledge

Education

High school diploma or GED

Bachelor's degree preferred or equivalent

Tools

Microsoft Office

Job description

Ameris Bank is hiring a Customer Service Specialist I to provide prompt, professional service to customers and prospects. You’ll handle account queries, maintain records and promote bank products with a focus on retention and satisfaction.

This role requires strong communication and problem-solving skills, knowledge of banking policies, and a team-oriented mindset. A high school diploma is required and a degree is preferred. On-site role with comprehensive benefits offered.