Banking Customer Experience Specialist

Ameris Bank; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Ameris Bank 401(k) match

Paid Sick and Vacation Leave

Life Insurance provided

Job summary

Ameris Bank is seeking a Customer Service Specialist I to deliver prompt, accurate service to customers and prospects. You will assist with account information, problems, and general questions while maintaining Ameris Vision, Purpose, Expectations and Values.

Responsibilities include resolving routine issues, maintaining documentation, and upselling banking products where appropriate, ensuring customer retention and high satisfaction.

Qualifications

• 1+ years of customer service or call center experience preferred
• 1+ year of experience in financial services or a related industry preferred
• High school diploma or GED required
• Bachelor's degree preferred or equivalent education and related training or experience

Responsibilities

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities
• Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications
• Research and answer customer inquiries and fulfills service requests
• Maintain knowledge of banking products, programs, services and promotions
• Work to understand the root causes of customer service issues; identify and implement resolutions for routine issues involving supervisors on more complex issues
• Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction
• Handle account service and maintenance requests efficiently and accurately
• Maintain accurate call documentation
• Identify customer needs and offer appropriate bank products and services to customers

Skills

Computer skills

MS Office

Communication

Organization

Team player

Analytical

Banking knowledge

Customer service

Problem solving

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Ameris Bank is seeking a Customer Service Specialist I to deliver prompt, accurate service to customers and prospects. You will assist with account information, problems, and general questions while maintaining Ameris Vision, Purpose, Expectations and Values.

Responsibilities include resolving routine issues, maintaining documentation, and upselling banking products where appropriate, ensuring customer retention and high satisfaction.