Remote Banking Customer Service Specialist - Bilingual

Ameris Bank; Jacksonville (FL); Remote; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance

Paid Sick and Vacation Leave

401(k) Retirement Plan with matching

Job summary

Ameris Bank is seeking a Customer Service Specialist for a remote opportunity serving Jacksonville, FL and Atlanta, GA. The role prioritizes customer retention, satisfaction, and accurate handling of account information across multiple queues.

Qualifications include 1+ year in customer service, strong communication, and knowledge of banking policies. Bilingual Spanish is preferred to assist a diverse customer base. Comprehensive benefits accompany a supportive team culture.

Qualifications

• Prompt, professional customer service to customers and prospects.
• Maintain knowledge of banking products, programs, services and promotions.
• Identify and resolve routine customer service issues.
• Understand root causes and collaborate on solutions with supervisors for complex issues.

Responsibilities

• Deliver world-class service to callers in multiple queues and maintain call documentation.
• Assist with account information, problems, and requests with accuracy.
• Identify customer needs and offer appropriate bank products and services.
• Research and answer inquiries and fulfill service requests.

Skills

Microsoft Office

Communication

Task prioritization

Team player

Analytical thinking

Banking policies

Customer service

Research & analysis

Education

High school diploma or GED

Bachelor's degree preferred or equivalent

Tools

CRM systems

Job description

Ameris Bank is seeking a Customer Service Specialist for a remote opportunity serving Jacksonville, FL and Atlanta, GA. The role prioritizes customer retention, satisfaction, and accurate handling of account information across multiple queues.

Qualifications include 1+ year in customer service, strong communication, and knowledge of banking policies. Bilingual Spanish is preferred to assist a diverse customer base. Comprehensive benefits accompany a supportive team culture.