Customer Experience Specialist - Banking

Ameris Bank; Jacksonville (FL); Remote; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Holiday schedule

Dental Insurance

Vision Insurance

Employee Discounts

Opportunities for growth

Job summary

Ameris Bank seeks a Customer Service Specialist I to provide prompt, accurate and professional service to customers and prospects with a focus on retention and satisfaction.

You will assist with account information, maintenance and general questions, while adhering to BSA requirements and maintaining accurate call documentation. This role involves handling routine issues and escalating more complex cases as needed.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred or equivalent experience.
• 1+ year of customer service or call center experience preferred.
• Thorough knowledge of banking products, programs, services and promotions.

Responsibilities

• Provide prompt, professional customer service to customers and prospective customers in all communications.
• Research and answer customer inquiries and fulfill service requests.
• Maintain knowledge of banking products, programs, services and promotions.
• Understand root causes of customer issues and offer resolutions with supervisor guidance when needed.
• Deliver world-class service across multiple queues to ensure customer retention and satisfaction.
• Handle account service and maintenance requests accurately and efficiently; maintain call documentation.
• Identify customer needs and offer appropriate bank products and services.

Skills

Communication

Microsoft Office

Task prioritization

Team player

Information recording

Banking policies

Customer service

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Ameris Bank seeks a Customer Service Specialist I to provide prompt, accurate and professional service to customers and prospects with a focus on retention and satisfaction.

You will assist with account information, maintenance and general questions, while adhering to BSA requirements and maintaining accurate call documentation. This role involves handling routine issues and escalating more complex cases as needed.