Banking Customer Experience Specialist

Williamsburg Iowa; Iowa; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Retirement benefit

Professional development

Team-oriented environment

Local decision-making

Community impact

Job summary

Fidelity Bank & Trust in Iowa seeks a friendly Customer Service Representative to greet customers, handle deposits and other transactions, and connect clients with suitable banking solutions. No banking experience is required as training is provided, and a strong emphasis is placed on a positive, team-oriented environment.

The role focuses on community engagement, accurate processing, and protecting customer information, with standard hours Monday–Friday and opportunities for professional

Qualifications

• Prior customer service experience is preferred.
• Strong interpersonal and communication skills.
• Willingness to learn and adapt to banking procedures.

Responsibilities

• Welcome customers with a smile and provide friendly, attentive service.
• Process deposits, withdrawals, payments, and other banking transactions accurately.
• Listen to customers and help connect them with banking solutions.
• Learn our products, services, technology, and procedures.
• Build relationships with customers and become a trusted, familiar face in the community.
• Work with teammates to create a positive customer and employee experience.
• Protect customer information and follow security and compliance procedures.

Skills

Customer service

Communication

Reliability

Willingness to learn

Tools

Microsoft Office

Job description

Fidelity Bank & Trust in Iowa seeks a friendly Customer Service Representative to greet customers, handle deposits and other transactions, and connect clients with suitable banking solutions. No banking experience is required as training is provided, and a strong emphasis is placed on a positive, team-oriented environment.

The role focuses on community engagement, accurate processing, and protecting customer information, with standard hours Monday–Friday and opportunities for professional