Banking Customer Experience Specialist

Btc Bank; Lamoni (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

BTC Bank in Lamoni, IA is seeking a Customer Service Representative to handle routine account requests, answer inquiries, and assist customers face-to-face or by phone. You will balance cash, process deposits and transfers, and maintain accurate records in a friendly, detail-oriented environment.

The role requires strong communication, the ability to work under pressure, and a commitment to excellent customer service, with Saturday rotation and full-time hours.

Qualifications

• High school diploma or equivalent.
• Previous cash handling experience preferred.
• Excellent verbal and written communication skills.
• Proficient in MS Office (Word, Excel, Outlook).
• Ability to work under pressure and meet deadlines while delivering exemplary customer service.

Responsibilities

• Assist customers with routine account-related requests such as transfers, stop payments, inquiries about deposits and service charges.
• Research and resolve customer problems, coordinating with other bank departments as needed.
• Cross-sell bank products and services based on customer needs.
• Balance customer checkbooks and process banking paperwork.
• Input, maintain and/or delete ATM and debit cards in the system.

Skills

Verbal communication

Written communication

Customer service

MS Office proficiency

Cash handling

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

BTC Bank in Lamoni, IA is seeking a Customer Service Representative to handle routine account requests, answer inquiries, and assist customers face-to-face or by phone. You will balance cash, process deposits and transfers, and maintain accurate records in a friendly, detail-oriented environment.

The role requires strong communication, the ability to work under pressure, and a commitment to excellent customer service, with Saturday rotation and full-time hours.