Banking CSR: Front-Line Customer Experience (Flexible Hours)

American State Bank; Alton (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Competitive compensation

Community involvement incentives

Flexible work hours

Paid vacation & sick leave

Paid holidays

Paid maternity & parental leave

401(k) with matching contribution

Team building activities

Apparel reimbursement

Wellness reimbursement

Job summary

American State Bank is seeking a Customer Service Representative to be the frontline of the bank, handling a high volume of transactions daily with accuracy and a friendly approach. You will greet customers, process deposits and withdrawals, and support sales of bank products and services while maintaining compliance with policies.

The role emphasizes exceptional customer service, effective communication, and a constructive team environment within a community-focused bank in Iowa.

Qualifications

• Stellar customer service skills and ability to communicate effectively with customers and colleagues.
• Ability to read and comprehend simple instructions and procedures.
• Experience handling transactions and providing accurate, friendly service.

Responsibilities

• Receive checks and cash for deposits, verify amounts and endorsements.
• Process transactions accurately in line with bank policies.
• Explain, promote, or sell bank products at the point of interaction.
• Balance cash drawers and reconcile totals at shift end.
• Provide a welcoming environment for customers at all touchpoints.

Skills

Customer service

Communication

Reading comprehension

Education

High school diploma or GED

Job description

American State Bank is seeking a Customer Service Representative to be the frontline of the bank, handling a high volume of transactions daily with accuracy and a friendly approach. You will greet customers, process deposits and withdrawals, and support sales of bank products and services while maintaining compliance with policies.

The role emphasizes exceptional customer service, effective communication, and a constructive team environment within a community-focused bank in Iowa.