CUSTOMER SERVICE REPRESENTATIVE FIDELITY BANK & TRUST

Williamsburg Iowa; Iowa; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Retirement benefit

Professional development

Team-oriented environment

Local decision-making

Community impact

Job summary

Fidelity Bank & Trust in Iowa seeks a friendly Customer Service Representative to greet customers, handle deposits and other transactions, and connect clients with suitable banking solutions. No banking experience is required as training is provided, and a strong emphasis is placed on a positive, team-oriented environment.

The role focuses on community engagement, accurate processing, and protecting customer information, with standard hours Monday–Friday and opportunities for professional

Qualifications

• Prior customer service experience is preferred.
• Strong interpersonal and communication skills.
• Willingness to learn and adapt to banking procedures.

Responsibilities

• Welcome customers with a smile and provide friendly, attentive service.
• Process deposits, withdrawals, payments, and other banking transactions accurately.
• Listen to customers and help connect them with banking solutions.
• Learn our products, services, technology, and procedures.
• Build relationships with customers and become a trusted, familiar face in the community.
• Work with teammates to create a positive customer and employee experience.
• Protect customer information and follow security and compliance procedures.

Skills

Customer service

Communication

Reliability

Willingness to learn

Tools

Microsoft Office

Job description

Great banking starts with a great experience—and that starts with you.

We’re looking for a friendly, dependableCustomer Service Representative who enjoys helping people and knows how to make customers feel welcome.

Banking experience is not required. We can teach you banking; we’re looking for someone who brings a positive attitude, a willingness to learn, and a genuine desire to help others.

What You’ll Do

• Welcome customers with a smile and provide friendly, attentive service.
• Process deposits, withdrawals, payments, and other banking transactions accurately.
• Listen to customers and help connect them with the right banking solutions.
• Learn our products, services, technology, and banking procedures.
• Build relationships with customers and become a trusted, familiar face in the community.
• Work closely with your teammates to create a positive customer and employee experience.
• Protect customer information and follow established security and compliance procedures.

What We’re Looking For

• A great personality and a natural ability to connect with people.
• A positive, upbeat attitude and strong customer-service mindset.
• Willingness to learn—we’ll provide the training.
• Dependability, attention to detail, and a strong work ethic.
• Confidence communicating with customers and coworkers.
• Someone who takes pride in making every customer feel noticed, valued, and welcome.

Why Join Us?

Employees enjoy:

• Competitive compensation and a comprehensive benefits package.
• Incredible retirement benefit.
• Opportunities for professional development and career growth.
• A supportive, team-oriented work environment.
• Local decision-making and strong operational support.
• The opportunity to positively impact local businesses, farms, individuals, and communities.

You don’t need to know banking on Day 1. You need to enjoy people, be ready to learn, and want to be part of a team that makes a difference.

If you’re looking for more than just a job—and want an opportunity to grow while Making Hometown Lives Better,we should talk.

Requirements

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

In this job, you will work in a professional office setting. Standard office equipment is routinely used in this role.

Physical Demands

To successfully perform the essential functions of this job, an employee must meet the physical demands described here. The employee is regularly required to stand, walk, sit, reach with arms, speak or hear, and touch, handle or feel objects, tools or controls while performing the duties of this job. The job requires close vision, some distance vision, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and typical work hours and days are Monday through Friday, 8:00 a.m. to 4 p.m.

Travel

Travel is not required.

Required Education and Experience

• Prior customer service experience is preferred.
• Prior banking experience is preferred.
• Experience with computer use and Microsoft suite

Additional Eligibility Qualifications

None required for this position.

Other Duties

This job description does not encompass or contain a comprehensive listing of activities, duties, responsibilities, and activities required of the employee in this position. There may be changes in duties, responsibilities, and activities at any time.

Summary

Fidelity Bank & Trust is an Equal Opportunity Employer, including disability and protected veteran status.