Banking Customer Care & Relationship Specialist

Iowa State Bank; Orange City (IA); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account

401K with employer match

Paid time off

Volunteer time off

Parental leave

Job summary

Iowa State Bank is seeking a Customer Service Representative to assist customers with day-to-day banking needs and deliver exceptional service while building lasting relationships.

The role involves handling transactions, addressing questions, and connecting customers with banking solutions. It emphasizes a relationship-banking approach, collaboration with team members, and representing the bank positively in all customer interactions.

Qualifications

• Handle customer transactions including deposits, withdrawals, loan payments, checks, and related duties.
• Identify referral opportunities and partner with team members to enhance customer banking experiences.
• Communicate clearly and professionally to assist customers and resolve questions.

Responsibilities

• Process customer transactions with accuracy and attention to detail.
• Answer customer inquiries and resolve concerns; route to appropriate personnel as needed.
• Assist in promotional efforts and introduce banking products to meet customer goals.
• Travel to other branch locations may be required to support teller duties.

Job description

Iowa State Bank is seeking a Customer Service Representative to assist customers with day-to-day banking needs and deliver exceptional service while building lasting relationships.

The role involves handling transactions, addressing questions, and connecting customers with banking solutions. It emphasizes a relationship-banking approach, collaboration with team members, and representing the bank positively in all customer interactions.