Banking Customer Service Specialist – Full Time

Ames National Corporation; Garner (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Reliance State Bank is seeking a Customer Service Representative in Garner, IA, to provide friendly service and accurate banking transactions.

You will handle deposits, withdrawals, transfers, and payments, assist customers with accounts, cross-sell products when appropriate, and maintain accuracy while balancing daily work.

The role requires cash handling experience, strong communication, basic math, and proficiency with MS Office; prior customer service is preferred.

Qualifications

• Cash handling experience preferred.
• Prior customer service experience.
• Proficient with MS Office (Word, Excel, Outlook).
• Strong communication and problem-solving abilities.
• Attention to detail and accuracy.

Responsibilities

• Process a variety of customer transactions including deposits, withdrawals, check cashing, transfers, safe deposit boxes, cashier's checks, and loan payments.
• Handle and resolve customer concerns to ensure the highest possible customer satisfaction.
• Promote bank products and services as appropriate.
• Scan and balance daily work following policies and procedures; solve errors when needed.
• Build rapport with customers and assist with accessing safe deposit boxes.
• Service bank ATM as needed.
• Work with others to promote teamwork and good communication.
• Promote a positive bank image in the community.
• Other duties as assigned.

Skills

Cash handling

Customer service

MS Office

Basic math

Communication

Attention to detail

Problem solving

Job description

Reliance State Bank is seeking a Customer Service Representative in Garner, IA, to provide friendly service and accurate banking transactions.

You will handle deposits, withdrawals, transfers, and payments, assist customers with accounts, cross-sell products when appropriate, and maintain accuracy while balancing daily work.

The role requires cash handling experience, strong communication, basic math, and proficiency with MS Office; prior customer service is preferred.