Banking Customer Experience Specialist

Fifth Third Bank; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Differentiated compensation

Job summary

Fifth Third Bank in Houston, TX is seeking a Customer Service Representative to deliver exceptional service, handle cash transactions, and maintain accurate daily records.

You will refer customers to Bankers and partners for consultative conversations, protect confidential information, and follow bank policies to ensure a positive experience for every customer. This role requires flexibility in scheduling and a commitment to the bank's core values.

Qualifications

• High school diploma or GED.
• Extensive cash handling.
• Public interaction with customers.
• Knowledge of retail policies and procedures.
• Ability to take initiative and exercise sound judgment.

Responsibilities

• Deepen relationships and guide customers to meet financial needs.
• Provide follow up to customer questions and resolve issues.
• Refer customers to Bankers and partners for consultative conversations.
• Perform daily office tasks and maintain accurate records.
• Handle referrals and track them using provided tools.
• Maintain confidentiality and uphold the Code of Conduct.

Skills

Customer service

Cash handling

Communication

Public interaction

Education

High school diploma/GED

Job description

Fifth Third Bank in Houston, TX is seeking a Customer Service Representative to deliver exceptional service, handle cash transactions, and maintain accurate daily records.

You will refer customers to Bankers and partners for consultative conversations, protect confidential information, and follow bank policies to ensure a positive experience for every customer. This role requires flexibility in scheduling and a commitment to the bank's core values.