Banking Customer Experience Advisor

Fifth Third Bank; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Katy, TX is seeking a friendly Customer Service Representative to deliver outstanding service at the Katy Mason location. You will listen to customers, resolve questions, and guide them to the right banking solutions.

You will work with the platform team to ensure smooth daily operations, follow bank policies, and protect customer information while building trust. This role emphasizes teamwork, integrity, and a flexible schedule to meet client needs, with comprehensive

Qualifications

• High school diploma or GED required.
• Strong cash handling and accuracy.
• Ability to interact confidently with the public and maintain confidentiality.
• Follow policies and demonstrate ethical behavior.
• Flexible scheduling to meet branch needs.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate business partners for consultative conversations.
• Maintain accurate balancing and handle daily office tasks.
• Protect customer information and adhere to policies and procedures.
• Identify customer needs and refer to bankers or partners as needed.

Skills

Cash handling

Customer interaction

Communication

Problem solving

Decision making

Initiative

Flexibility

Integrity

Education

High school diploma/GED

Job description

Fifth Third Bank in Katy, TX is seeking a friendly Customer Service Representative to deliver outstanding service at the Katy Mason location. You will listen to customers, resolve questions, and guide them to the right banking solutions.

You will work with the platform team to ensure smooth daily operations, follow bank policies, and protect customer information while building trust. This role emphasizes teamwork, integrity, and a flexible schedule to meet client needs, with comprehensive