Banking Customer Care Specialist (Phone & Chat)

Fifth Third Bank; Cincinnati (OH); Vor Ort; USD 28.000 - 42.000; Vollzeit

Zusammenfassung

Fifth Third Bank in Cincinnati, OH is seeking an experienced Call Center Customer Service Agent to handle customer inquiries by phone and messaging across core product groups. The role emphasizes accurate information, policy-based service, and compliant handling of customer data.

The ideal candidate will have 2-3 years of customer service experience, strong verbal communication, and proven typing and computer skills, with a willingness to learn all product areas including Deposit, Online,

Qualifikationen

• High school education or equivalent.
• 2-3 years of customer service experience preferred, with minimum of 1 year experience required.
• Must be skilled, and able to service core product groups with a minimum of two advanced skills.
• Ability to understand and respond to customer inquiries in multiple product categories.
• Dynamic and engaging written communication style.
• Proven typing and computer navigation skills.
• Able to perform data entry and possess basic computer skills.
• Proven phone skills and ability to de-escalate verbally.
• Excellent customer service skills and the ability to articulate and explain information clearly.
• Able and willing to learn how to service all core product groups (Deposit, Online, Bankcard, Loans, and Mortgage).

Aufgaben

• Handles customers via phone or messaging, in a professional, courteous manner utilizing policies and procedures within Knowledge Bank.
• Handles non-routine and more difficult calls and messages.
• Provides accurate information to the customer and explains products and policies so the customer can understand.
• Services core product groups while demonstrating proficiency through meeting minimum performance metrics.
• Takes every step possible to answer the customer’s question or solve the problem, without transferring the customer to another employee or department.
• Follows departmental policies and procedures, particularly in regard to customer confidentiality.
• Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.
• Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
• Continually develops technical expertise and knowledge of Bank products and services.
• Performs any other duties assigned.

Kenntnisse

Customer service

Phone skills

De-escalation

Data entry

Typing

Written communication

Product knowledge

Ausbildung

High school diploma or equivalent

Tools

CRM software

Database systems

Jobbeschreibung

Fifth Third Bank in Cincinnati, OH is seeking an experienced Call Center Customer Service Agent to handle customer inquiries by phone and messaging across core product groups. The role emphasizes accurate information, policy-based service, and compliant handling of customer data.

The ideal candidate will have 2-3 years of customer service experience, strong verbal communication, and proven typing and computer skills, with a willingness to learn all product areas including Deposit, Online,