Banking Customer Experience Specialist

Fifth Third; Katy (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Fifth Third Bank in Katy, Texas is seeking a Customer Service Representative to join our team. You will deliver excellent service, handle cash responsibly, and guide customers to appropriate banking solutions with discretion and care.

In this role you’ll follow bank policies, resolve questions, and refer complex issues to bankers while maintaining confidentiality and trust. A high school diploma or GED is required, with a customer-focused mindset and strong communication skills.

Qualifications

• High school diploma or GED required.
• Ability to interact confidently with the public and handle cash.
• Demonstrate sound judgment in decision making and problem resolution.
• Adhere to bank policies and ethical standards in all interactions.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to bankers and partners for consultative conversations as needed.
• Handle daily office responsibilities and maintain appropriate records.
• Maintain confidentiality and follow the Bancorp Code of Conduct.
• Identify customer needs and respond promptly to questions and issues.

Skills

Customer service

Cash handling

Public interaction

Judgment/Decision making

Education

High school diploma/GED

Job description

Fifth Third Bank in Katy, Texas is seeking a Customer Service Representative to join our team. You will deliver excellent service, handle cash responsibly, and guide customers to appropriate banking solutions with discretion and care.

In this role you’ll follow bank policies, resolve questions, and refer complex issues to bankers while maintaining confidentiality and trust. A high school diploma or GED is required, with a customer-focused mindset and strong communication skills.