Banking Customer Experience Specialist

Fifth Third; Texas; Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Fifth Third Bank in Katy, TX is seeking a customer service professional to deliver exceptional service, refer clients to the right specialists, and uphold risk and ethical standards. You will support daily office operations while maintaining confidentiality and a strong customer-first mindset.

You must navigate bank policies, respond promptly to inquiries, and balance records accurately. A flexible schedule and strong interpersonal skills are essential for success in this role.

Formación

• High school diploma or GED required.
• Extensive cash handling experience or responsibilities.
• Comfortable engaging the public while maintaining dress guidelines.
• Ability to act with integrity and follow policies and procedures.
• Willingness to adapt to scheduling needs and shifting priorities.

Responsabilidades

• Provide excellent customer service in all interactions and refer customers to appropriate partners.
• Maintain records and follow bank policies; escalate issues as needed.
• Handle consumer and business customer questions with professionalism.
• Refer customers to bankers and partners for consultative conversations.
• Demonstrate sound judgment and confidential handling of information.
• Work with the platform team to support daily office operations.

Conocimientos

Customer service

Cash handling

Public interaction

Problem solving

Integrity

Flexibility

Educación

High school diploma/GED

Descripción del empleo

Fifth Third Bank in Katy, TX is seeking a customer service professional to deliver exceptional service, refer clients to the right specialists, and uphold risk and ethical standards. You will support daily office operations while maintaining confidentiality and a strong customer-first mindset.

You must navigate bank policies, respond promptly to inquiries, and balance records accurately. A flexible schedule and strong interpersonal skills are essential for success in this role.