Banking Customer Experience Specialist

Fifth Third; United States; On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Salinas, California seeks a customer-focused CSR/Teller to deliver excellent service and understand customer needs. You will listen, ask questions, and guide customers to appropriate financial solutions while maintaining confidentiality and accuracy in daily cash handling.

You will manage daily office tasks, stay current with bank policies, and refer more complex issues to bankers or leadership as required. A strong emphasis is placed on integrity and teamwork.

Qualifications

• High school diploma or GED required.
• Extensive cash handling and public contact.
• Ability to adhere to dress code policies.
• Strong interpersonal skills and professional conduct.
• Good judgment and adherence to policies and procedures.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to Bankers and business partners for consultative conversations.
• Follow Bank code of conduct and ethics and maintain confidentiality.
• Maintain accurate cash handling and balancing records.
• Resolve customer questions and issues or escalate to leadership as needed.

Skills

Cash handling

Public interaction

Initiative

Judgment in decision-making

Flexibility in scheduling

Customer service

Education

High school diploma/GED

Job description

Fifth Third Bank in Salinas, California seeks a customer-focused CSR/Teller to deliver excellent service and understand customer needs. You will listen, ask questions, and guide customers to appropriate financial solutions while maintaining confidentiality and accuracy in daily cash handling.

You will manage daily office tasks, stay current with bank policies, and refer more complex issues to bankers or leadership as required. A strong emphasis is placed on integrity and teamwork.