Banking Customer Experience Specialist

Hoosier Heartland State Bank; Crawfordsville (IN); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Stock Ownership Plan (ESOP)

Paid Time Off

Paid Training

Job summary

Hoosier Heartland State Bank is seeking a Customer Service Representative in Crawfordsville, IN. The role focuses on delivering exceptional in-branch experiences, executing teller transactions, and offering comprehensive account services while adhering to regulatory guidelines.

The position requires a high school diploma, strong customer focus, and at least one year of customer service experience. Shifts include varied hours, with opportunities for growth within the bank.

Qualifications

• Experience in customer service is preferred.
• Ability to listen, understand and solve problems.
• Strong teamwork and customer-focus.
• Good time management and organizational skills.

Responsibilities

• Accurately process teller transactions and reconcile cash drawers.
• Provide account services to customers.
• Follow guidelines when processing accounts, IRAs, CDs, HSAs, loans, and related products.
• Maintain service standards and help teammates meet goals.
• Identify customer needs through relationship banking and make referrals.
• Attend internal and external trainings.
• Maintain customer confidentiality and comply with regulations.
• Turn reports in promptly and coordinate with supervisor as needed.

Skills

Customer service

Active listening

Problem solving

Time management

Education

High school diploma or equivalent

Job description

Hoosier Heartland State Bank is seeking a Customer Service Representative in Crawfordsville, IN. The role focuses on delivering exceptional in-branch experiences, executing teller transactions, and offering comprehensive account services while adhering to regulatory guidelines.

The position requires a high school diploma, strong customer focus, and at least one year of customer service experience. Shifts include varied hours, with opportunities for growth within the bank.