Customer Service Representative

Hoosier Heartland State Bank; Crawfordsville (IN); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Stock Ownership Plan (ESOP)

Paid Time Off

Paid Training

Job summary

Hoosier Heartland State Bank is seeking a Customer Service Representative in Crawfordsville, IN. The role focuses on delivering exceptional in-branch experiences, executing teller transactions, and offering comprehensive account services while adhering to regulatory guidelines.

The position requires a high school diploma, strong customer focus, and at least one year of customer service experience. Shifts include varied hours, with opportunities for growth within the bank.

Qualifications

• Experience in customer service is preferred.
• Ability to listen, understand and solve problems.
• Strong teamwork and customer-focus.
• Good time management and organizational skills.

Responsibilities

• Accurately process teller transactions and reconcile cash drawers.
• Provide account services to customers.
• Follow guidelines when processing accounts, IRAs, CDs, HSAs, loans, and related products.
• Maintain service standards and help teammates meet goals.
• Identify customer needs through relationship banking and make referrals.
• Attend internal and external trainings.
• Maintain customer confidentiality and comply with regulations.
• Turn reports in promptly and coordinate with supervisor as needed.

Skills

Customer service

Active listening

Problem solving

Time management

Education

High school diploma or equivalent

Job description

• Location 1400 Darlington Ave,Crawfordsville, IN, 47933,United States
• Base Pay $16.00 - $19.00 / Hour
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

As an employee-owned bank, we offer a unique work culture - all decisions are made by people who live and work in our communities. They make sure we treat our team members and valued customers as if they were family.

Still, we're always looking to get even better. And we're always on the lookout for energetic, innovative, customer-focused team members who can help take us to the next level.

You can find out more about us on our History & Mission page. Also, you can get an inside look at our biggest annual event, our Shared Values Dinner where we gave $48,000 back to our community in one evening this past March. Check out the videos from our 8th Annual HHSB Shared Values Dinner below. Check out more about us on our YouTube Channel and other social media pages.

Hoosier Heartland State Bank 31 subscribers

The Customer Service Representative is a pivotal team member responsible for delivering an outstanding in-branch customer experience by efficiently handling a variety of tasks, from accurate teller transactions and reconciling cash drawers to providing comprehensive account services. This multifaceted role also encompasses following established guidelines for processing new and existing accounts, IRAs, CDs, HSAs, and other deposit accounts. The Customer Service Representative actively contributes to the achievement of service standards, team goals, and individual targets while maintaining compliance with regulatory requirements and internal policies.

Primary Job Duties :

• Accurately process teller transactions and reconciling a cash drawer.
• Providing account services to customers.
• Follow the established guidelines and procedures while processing new and existing accounts, IRAs, CDs, HSAs, loan applications and all other basic
• Maintain all service standards as directed and encourage and help teammates as needed. Consistently meeting goals as identified by your manager.
• Determining customers’ needs through relationship banking and providing recommendations and/or referrals that are best suited for them using the relationship based sales process.
• Attending and participating in internal and external trainings.
• Maintaining customer confidentiality.
• Complying with bank operations and security procedures.
• Taking the initiative to turn reports in promptly.
• Provide these services at location assigned by supervisor, see schedule below for further details.

Schedule :

This is a coverage based position meaning that the hours of operations need to be fulfilled with appropriate coverage as assigned by the manager. Unpaid time off is typically not allowed per policy, therefore, accrued time off must be used when taking time off. Dependability and adaptability within the range of the shifts below is crucial for success in this position. Additionally, this is not a remote or hybrid based position.

Shifts:

Monday - Saturday

• Saturdays are required at least twice per month at a Crawfordsville location
• Though this is not a primary float position work may be performed at any of the HHSB Branch Locations or HHSB Success Center for coverage, meetings, or training periodically (mileage is paid for work related travel outside of normal commute to and from the Crawfordsville South branch).
• Shifts are to cover normal business hours. They include, but are not limited to:
  • Monday - Thursday: 7:45am - 5:15pm
  • Friday: 7:45am - 6:15pm
  • Saturday: 8:45am - 12:15pm

Weekly Hours:

• Hours range between 36-40 hours per week, with occasional, but not guaranteed overtime.

Requirements

• High School diploma or equivalent
• Team and customer focused
• Customer Service experience (minimum of 1 year experience)
• Ability to listen, gain understanding, and solve problems
• Demonstrate patience and understanding
• Ability to work positively in a fast pace environment
• Time management and organizational skills
• Desire for professional growth within this position or for development into future positions

Summary

Additional Benefits Include:

• 401(k) matching
• Health Insurance (Employer Contribution is 90% of Employee Only coverage)
• Dental Insurance (Employer Contribution 50%)
• Vision Insurance (Employer Contribution 50%)
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off
• Paid Training

Hoosier Heartland State Bank is an Aff ... Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at [e-mail]