Customer Experience Specialist - Banking Center

National Bank of Indianapolis Corp.; Carmel (IN); Presencial; USD 22 000 - 28 000; Tempo integral

Resumo da oferta

National Bank of Indianapolis is seeking a Customer Service Representative for our West Carmel/Zionsville Banking Center. You will process transactions, provide personalized service, and assist clients with everyday banking needs in a client-focused environment.

The role emphasizes accurate cash handling, strong communication, and knowledge of bank products to identify referral opportunities while maintaining security and regulatory compliance.

Qualificações

• High School Diploma or equivalent required.
• Six months or more of cash handling experience preferred.
• Excellent attention to detail with high accuracy.
• Strong communication and customer service skills with a professional demeanor.
• Good interpersonal skills and ability to engage with diverse clients.
• Basic computer proficiency and familiarity with terminal systems.

Responsabilidades

• Deliver exceptional customer service by upholding the Bank’s Culture of Excellence.
• Operate a teller window efficiently, processing transactions accurately and timely.
• Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals.
• Provide clients with clear, accurate information about accounts, products, and services.
• Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling.
• Evaluate client needs and connect customers with appropriate team members or departments.
• Balance cash and transactions daily, verifying totals with precision.
• Maintain working knowledge of the branch capture system.
• Comply with all banking regulations, internal policies, and operational procedures.
• Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk.

Conhecimentos

Customer service

Attention to detail

Communication skills

Interpersonal skills

Cash handling

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

National Bank of Indianapolis is seeking a Customer Service Representative for our West Carmel/Zionsville Banking Center. You will process transactions, provide personalized service, and assist clients with everyday banking needs in a client-focused environment.

The role emphasizes accurate cash handling, strong communication, and knowledge of bank products to identify referral opportunities while maintaining security and regulatory compliance.