Banking Customer Experience Lead

Renasant Bank; Tupelo (MS); On-site; USD 52,000 - 76,000; Full time

Job summary

Renasant Bank is seeking a Customer Experience Supervisor to lead the team in delivering exceptional customer service and sales execution. The role focuses on coaching teammates, ensuring efficient service delivery, and maintaining compliance with bank policies.

Responsibilities include driving customer engagement, training staff, and promoting bank products while meeting performance standards in a fast-paced banking environment.

Qualifications

• Demonstrated experience in customer sales and service in banking preferred.
• Leading, coaching and developing teammates to meet service standards.
• Ability to handle confidential information and comply with regulations.

Responsibilities

• Meet or exceed standards of performance for service and sales.
• Process customer transactions accurately.
• Cross-sell bank products and services professionally.
• Provide timely and accurate responses to inquiries about financial services.
• Train and mentor new Customer Experience Specialists.
• Supervise daily activities and measure service delivery.
• Conduct performance evaluations with leadership.
• Assist in hiring, development and coaching of staff.

Skills

Leadership

Coaching

Sales execution

Customer service

Communication

Team collaboration

Problem solving

Education

High school diploma or equivalent

College education

Job description

Renasant Bank is seeking a Customer Experience Supervisor to lead the team in delivering exceptional customer service and sales execution. The role focuses on coaching teammates, ensuring efficient service delivery, and maintaining compliance with bank policies.

Responsibilities include driving customer engagement, training staff, and promoting bank products while meeting performance standards in a fast-paced banking environment.