Customer Service Associate

Capitol Federal Savings Bank; Lawrence (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability

Job summary

Capitol Federal Savings Bank is seeking a Customer Service Associate in Lawrence, KS to provide accurate teller services and friendly support to customers in-branch, by phone, and via drive-thru. The role emphasizes accuracy, confidentiality, and efficient problem solving.

Primary responsibilities include handling transactions, assisting with account maintenance, and promoting bank services. This full-time position offers growth within a values-driven banking environment.

Qualifications

• Six months of experience with customer service responsibilities.
• Cash handling is preferred.

Responsibilities

• Performs teller transactions as defined by the Bank.
• Balances cashbox daily and notifies supervisor of discrepancies.
• Rotates vault duties and balances vault when used.
• Researches and resolves basic customer inquiries.
• Answers incoming calls and verifies caller identity.
• Determines caller needs to minimize time to resolve concerns.
• Advices customers about additional services or programs.
• Updates tracking system with customer recommendations and referrals.
• Assists customers with maintenance on existing accounts.
• Supports other departments and branches as needed.
• Maintains confidentiality and adheres to policies.
• Participates in team efforts to meet goals.
• Complies with laws and bank policies; follows safety procedures.

Skills

Customer Focus

Communication Skills

Integrity and Professionalism

Problem Solving

Attention to Detail

Team Collaboration

Unconditional Ethics

Education

High school diploma or equivalent

Job description

Job Description:

Job Title: Customer Service Associate

Location: Lawrence, KS

Employment Type: Full-Time

About Capitol Federal

At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary

This position is responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.

Key Responsibilities

• Performs teller transactions as defined by the Bank.
• Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages.
• Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.
• Research, troubleshoot and resolve basic external and internal customer inquiries as needed.
• Answer incoming calls verifying the identity of the caller.
• Determine the needs of the caller and minimize the time and effort to resolve their concerns.
• Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them.
• Updates the Bank’s tracking system related to customer recommendations and referrals as defined by the Bank.
• Assists customers with maintenance on existing accounts as defined by management.
• Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.
• Maintains the most stringent standards of customer service confidentiality.
• Perform other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures.
• Comply with all safety policies, practices and procedures.
• Report all unsafe activities to supervisor and/or Human Resources.

Required Qualifications

• High school diploma or equivalent required.
• Minimum of six months of experience, which includes customer service responsibilities. Cash handling is preferred.

Core Competencies

• Customer Focus
• Communication Skills
• Integrity and Professionalism
• Problem Solving
• Attention to Detail
• Team Collaboration
• Unconditional Ethics

Why Join Capitol Federal?

Capitol Federal offers employees a supportive workplace and opportunities for career growth.

Benefits

• Competitive compensation
• Retirement and savings plans
• Flexible Spending Accounts
• Paid time off and holidays
• Employee Assistance Program
• Health, Dental, Life and Disability coverage
• Parental Leave
• Professional development opportunities
• Career Advancement Pathways

CapFed® is an equal opportunity employer.

About Us - At Capitol Federal® we know a great company starts with great people. Together, we can shape the future of banking in the Midwest.

Since 1893, Capitol Federal has remained steadfast in our philosophy of Safety in Savings, Sounds Lending Policies, Quality Customer Service and Commitment to Community. By building strong relationships with customers and relying on our core philosophies, we've developed a positive work environment that focuses on superior service to our customers and delivering opportunities for our employees to grow and succeed.