Banking Customer Care Specialist (Onsite)

Partners Bank; Sanford (ME); On-site; USD 25,000 - 37,000; Full time

Job summary

Partners Bank in Sanford, ME is seeking a Customer Care Representative to join our on-site Call Center. You will assist customers by phone, email, chat, text, and other channels, delivering professional service and supporting digital banking solutions.

Requirements include 2+ years in customer sales/service or related banking roles, strong written and verbal communication, independence, adaptability, and solid knowledge of financial products.

Qualifications

• Minimum two years in customer sales/service or front-line banking.
• Excellent written and verbal communication skills.
• Ability to work independently and with diverse teams.
• Adapts easily to change and multitasks in a busy environment.
• Strong knowledge of financial products and services.

Responsibilities

• Promote strong customer relationships by delivering exceptional service on first contact when possible.
• Communicate effectively with customers via phone, email, chat, and mail.
• Maintain in-depth knowledge of all bank products and services.
• Provide support for digital banking solutions to customers and staff.
• Identify needs and refer or close appropriate sales opportunities.
• Assist with system access and support for Windows and internal tools.

Skills

Customer Service

Communication

Independence

Adaptability

Financial Products

Organizational Skills

Multitasking

Interpersonal Skills

Proactive

Technical Skills

Job description

Partners Bank in Sanford, ME is seeking a Customer Care Representative to join our on-site Call Center. You will assist customers by phone, email, chat, text, and other channels, delivering professional service and supporting digital banking solutions.

Requirements include 2+ years in customer sales/service or related banking roles, strong written and verbal communication, independence, adaptability, and solid knowledge of financial products.