Banking Customer Care Specialist I

Maine Community Bank; Westbrook (ME); On-site; USD 29,000 - 32,000; Full time

Job summary

Maine Community Bank is seeking a Customer Service Center Representative to handle transactions and customer inquiries by phone, email, and internet. You will process transfers, bill payments, and maintenance requests, acting as a back-up for Video Teller transactions.

You will ensure accurate, courteous service and adhere to banking regulations. Responsibilities include enabling Internet Banking access, resolving online issues, and providing information on deposits and loans.

Qualifications

• Completed or scheduled Product Knowledge Class.
• Completed or scheduled Advanced Horizon Training.
• Completed or scheduled Principals of Banking.
• Excellent verbal and written communication skills.
• Ability to analyze and problem-solve basic MS Office and OLB/WebAdmin issues.
• A business degree or similar education is preferred but not required.
• Highly adaptable to various tasks requiring accuracy, flexibility, and a high degree of confidentiality.
• A demonstrated ability to prioritize and accomplish varied tasks is required.
• Strong attention to detail and organizational skills are essential.

Responsibilities

• Executes transactions and requests for customers via the telephone, Internet, e-mail, such as account to account transfers, selling bank services, verifying and processing account and customer level maintenance, and resolving related account problems.
• Back-up for processing transactions at the Video Teller Machine.
• Resolve customer inquiries in a timely and accurate manner.
• Provide professional, courteous, and efficient service to all internal and external customers.
• Assist customers with updating information, answering questions, and resolving problems or concerns.
• Use sales strategies to build relationships by identifying needs and recommending retail products or services.
• Provide information regarding retail deposit and loan services.
• Maintain knowledge of banking laws/regulations and Bank policies.
• Enroll customers in Internet Banking and Bill Payment Services.
• Assist with Internet Banking issues including passwords and bill payments.
• Place outbound calls to inform customers of issues such as returned wires and online transaction verification.
• Respond to emails promptly and professionally.
• Review Mobile Check Deposits and respond before 5PM.
• Resolve debit card issues including PIN resets and Falcon security alerts.
• Submit Limit Increases as requested.
• Process credit card payments.
• Ensure documentation in CAA, TLIS and OLBEMS is complete.
• Attend community events in support of the Bank’s mission.

Skills

Verbal Communication

Written Communication

Attention to Detail

Analytical Thinking

Prioritization

Confidentiality

Adaptability

Education

Business degree or equivalent

Principals of Banking

Advanced Horizon Training

Product Knowledge Class

Tools

MS Office

OLB/WebAdmin

Job description

Maine Community Bank is seeking a Customer Service Center Representative to handle transactions and customer inquiries by phone, email, and internet. You will process transfers, bill payments, and maintenance requests, acting as a back-up for Video Teller transactions.

You will ensure accurate, courteous service and adhere to banking regulations. Responsibilities include enabling Internet Banking access, resolving online issues, and providing information on deposits and loans.