Banking Support & Customer Success Associate

Bangor Savings Bank; Bangor (ME); On-site; USD 32,000 - 38,000; Full time

Job summary

Bangor Savings Bank in Bangor, ME is seeking a Senior Bangor Support Associate to provide superior customer service by handling high volume inquiries via phone and email, and to proactively address customer needs. The role includes researching issues, owning resolutions, and expanding customer relationships by cross-selling products in both inbound and outbound calls.

You will work with Bangor Support Leadership to determine fee rebates and waivers, participate in Online Banking support, and

Qualifications

• High School diploma required.
• Demonstrated superior customer service skills.
• Strong verbal communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Self-motivated and open to new challenges.
• Demonstrated success in problem solving and resolving customer issues/concerns.

Responsibilities

• Respond to high volume telephone and/or email inquiries and address customer concerns.
• Research and resolve problems and errors, taking ownership through to resolution.
• Identify needs and cross-sell products and services.
• Coordinate with other departments as needed to provide first-call resolution.
• Participate in proactive calling efforts when applicable.

Skills

Customer service

Verbal communication

Multitasking

Problem solving

Teamwork

Adaptability

Education

High School diploma

Job description

Bangor Savings Bank in Bangor, ME is seeking a Senior Bangor Support Associate to provide superior customer service by handling high volume inquiries via phone and email, and to proactively address customer needs. The role includes researching issues, owning resolutions, and expanding customer relationships by cross-selling products in both inbound and outbound calls.

You will work with Bangor Support Leadership to determine fee rebates and waivers, participate in Online Banking support, and