Banking Customer Care Specialist - Digital Banking

Saco & Biddeford Savings Institution; Saco (ME); On-site; USD 25,000 - 30,000; Full time

Job summary

The Saco & Biddeford Savings Institution is seeking a Customer Care Specialist I to be a primary contact for customers across phone, email, and chat, delivering timely, accurate service. You will handle routine inquiries, assist with account servicing, and promote digital banking tools while staying compliant with bank policies.

Ideal candidates have at least one year in banking or customer service, strong communication skills, and the ability to manage multiple priorities in a fast-paced

Qualifications

• High School Diploma or GED required.
• Minimum one year of banking/financial services experience.
• Call center or customer service experience preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Assist with deposit accounts, digital banking, debit cards, and other services.
• Promote products and services and refer customers as appropriate.
• Maintain accurate documentation of interactions and account activity.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Microsoft Office

Banking systems

Education

High School Diploma or GED

Tools

Banking systems

CRM software

Job description

The Saco & Biddeford Savings Institution is seeking a Customer Care Specialist I to be a primary contact for customers across phone, email, and chat, delivering timely, accurate service. You will handle routine inquiries, assist with account servicing, and promote digital banking tools while staying compliant with bank policies.

Ideal candidates have at least one year in banking or customer service, strong communication skills, and the ability to manage multiple priorities in a fast-paced