Banking Customer Care Specialist

United Community; Blairsville (GA); On-site; USD 25,000 - 27,000; Full time

Job summary

United Community Bank is seeking an on-site Customer Service Associate for its Customer Contact Center to handle inquiries via phone, chat, secure message, and email. You will focus on First Contact Resolution while managing risk and delivering high-quality service.

The role requires 1–3 years in banking or customer service, strong communication skills, and the ability to work evenings and weekends. Training and growth opportunities are provided.

Qualifications

• High school diploma or equivalent required; bachelor’s degree in a relevant field preferred
• 1-3 years banking, bank operations, retail or customer service experience required
• Experience with email, chat or other forms of electronic communication preferred
• Bilingual (Spanish) a plus
• Able to work evenings and Saturdays
• Proficient in Microsoft Office programs and standard office equipment
• Strong communication and problem-solving skills
• Ability to multi-task in a high-volume environment

Responsibilities

• Process requests such as check orders, stop payments, account maintenance, and check/statement processing
• Handle debit card maintenance tasks including limits increases, closures/reorders, and travel notices
• Support and resolve complex debit card issues
• Provide Online/Mobile Banking and Bill Pay assistance to customers
• Meet or exceed personal scorecard goals contributing to department goals
• Deliver exceptional customer service across channels (phone, chat, secure message, email)
• Represent United Community Bank as a trusted service partner
• Assist with training materials or mentoring teammates
• Cross-sell bank products/services aligned with customer needs
• Complete training and maintain knowledge of bank products and services
• Maintain attendance and collaboration to meet team objectives
• Perform other duties as assigned

Skills

Verbal communication

Written communication

Multitasking

Microsoft Office

Problem solving

Teamwork

Customer service excellence

Education

High school diploma or equivalent

Bachelor’s degree in a relevant field (preferred)

Tools

Microsoft Office

Job description

United Community Bank is seeking an on-site Customer Service Associate for its Customer Contact Center to handle inquiries via phone, chat, secure message, and email. You will focus on First Contact Resolution while managing risk and delivering high-quality service.

The role requires 1–3 years in banking or customer service, strong communication skills, and the ability to work evenings and weekends. Training and growth opportunities are provided.