Banking Customer Care Specialist I

WesBanco Bank Inc.; Wheeling (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I for its Wheeling, WV area. You will respond to customer inquiries about bank products, assist with digital banking, and process transactions in a fast-paced call center environment.

The role requires at least one year of customer service and contact center experience, with an emphasis on accurate information, empathy, and efficient issue resolution.

Qualifications

• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience or equivalent.
• Banking or financial institution experience preferred.

Responsibilities

• Process inbound calls from all queues with accuracy and courtesy.
• Provide information on bank products and digital banking services.
• Assist customers with account questions and transactions.
• De-escalate situations and escalate when needed to a supervisor.
• Adhere to schedule, metrics, and quality guidelines.
• Maintain knowledge of deposits, loans, and digital banking services.

Skills

Customer service

Call center

Communication

Time management

Multitasking

De-escalation

Problem solving

Education

High school diploma or GED

Tools

Apple devices

Android devices

Banking software

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I for its Wheeling, WV area. You will respond to customer inquiries about bank products, assist with digital banking, and process transactions in a fast-paced call center environment.

The role requires at least one year of customer service and contact center experience, with an emphasis on accurate information, empathy, and efficient issue resolution.