Banking Customer Care Advocate I

SouthState Bank; Columbia (SC); À distance; USD 34 000 - 50 000; Plein temps

Résumé du poste

SouthState Bank is seeking a Customer Care role to provide superior service to external and internal customers. The CCR will quickly establish trust, resolve inquiries, and escalate issues when needed while reporting trends to management.

The position emphasizes compliance with banking conduct and strong customer relationships. The role requires effective communication, active listening, and the ability to navigate multiple systems with confidentiality and professionalism.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Inbound Call Center customer service and financial services experience preferred.
• Strong communication, confidentiality, and professional work ethic required.

Responsabilités

• Identify and resolve customer inquiries with first-call resolution using active listening and probing skills.
• Handle inbound calls with timely, accurate, and professional responses.
• Provide tier-1 digital banking support and assist with authentication and password tools.
• Assist debit card inquiries, blocking, reissuing, and Reg-E disputes as needed.
• Promote virtual branch solutions to meet customer expectations and drive usage.
• Maintain empathetic, positive demeanor and uphold security and privacy standards.

Connaissances

Customer service

Active listening

Problem solving

Multitasking

Formation

High School Diploma or equivalent

Outils

CRM systems

Description du poste

SouthState Bank is seeking a Customer Care role to provide superior service to external and internal customers. The CCR will quickly establish trust, resolve inquiries, and escalate issues when needed while reporting trends to management.

The position emphasizes compliance with banking conduct and strong customer relationships. The role requires effective communication, active listening, and the ability to navigate multiple systems with confidentiality and professionalism.