Senior Banking Support & Digital Services Specialist

Saco & Biddeford Savings Institution; Saco (ME); On-site; USD 45,000 - 65,000; Full time

Job summary

Saco & Biddeford Savings Institution is seeking a customer service and account servicing professional to deliver top-tier support across phone, email, and digital channels. You will assist with online banking, payments, and deposit product servicing while leveraging financial solutions to meet client needs.

Ideal candidates bring banking experience, digital banking knowledge, and strong communication skills to support both consumer and business clients and to promote service excellence

Qualifications

• High School Diploma or GED.
• 3+ years banking or financial services experience.
• 1+ year of call center experience.
• Experience with deposit account servicing and digital banking support.

Responsibilities

• Deliver exceptional customer service through telephone, email, chat, and other communication channels.
• Serve as a resource for complex customer questions and service requests.
• Respond to escalated customer inquiries and concerns, utilizing sound judgment to identify appropriate solutions.
• Build and strengthen customer relationships through professional and personalized service.
• Promote customer retention by effectively resolving customer issues and concerns.
• Utilize a consultative approach to identify customer needs and recommend appropriate consumer and business banking products, services, digital solutions, and payment options.

Skills

Deposit products

Digital banking

Business banking

Cash management

Consulting

Communication

Organization

Microsoft Office

Banking software

Education

High School Diploma or GED

Tools

Banking software systems

Microsoft Office

Job description

Saco & Biddeford Savings Institution is seeking a customer service and account servicing professional to deliver top-tier support across phone, email, and digital channels. You will assist with online banking, payments, and deposit product servicing while leveraging financial solutions to meet client needs.

Ideal candidates bring banking experience, digital banking knowledge, and strong communication skills to support both consumer and business clients and to promote service excellence