Banking Customer Care Specialist

COMMUNITY STATE BANK OF ORBISONIA; Chambersburg (Franklin County); On-site; USD 36,000 - 54,000; Full time

Job summary

Community State Bank of Orbisonia in Chambersburg, PA is hiring for a banking customer service representative. You will handle inbound and outbound calls, assist with account inquiries, transactions, digital banking, loan servicing, and fraud prevention, while delivering accurate information about deposit accounts, cards, loans, and online services.

The role requires strong communication, math and problem‑solving skills, familiarity with contact center software, and the ability to work with

Qualifications

• High school diploma or equivalent is required; an associate or bachelor’s in finance, business, or related field preferred.
• Strong reading, writing, grammar, and mathematics skills are essential.
• Excellent interpersonal and communication abilities and a customer-focused mindset.
• Ability to interpret data, make decisions, and use contact center software.
• Experience in banking or financial services contact centers is preferred (1 year).

Responsibilities

• Handle inbound and outbound customer inquiries across accounts, digital banking, and fraud prevention.
• Provide accurate information on deposit accounts, cards, loans, and online banking.
• Troubleshoot issues with mobile apps, online banking, and ATM access.
• Escalate suspicious activity per policies and regulatory requirements.
• Deliver professional, empathetic customer experiences and meet performance metrics.

Skills

Reading

Writing

Grammar

Mathematics

Interpersonal skills

Communication

Customer service

Data interpretation

Contact center software

Problem solving

Conflict resolution

Multitasking

Time management

Discretion and integrity

Education

High school diploma

Associate degree

Bachelor's degree in finance or business

Job description

Community State Bank of Orbisonia in Chambersburg, PA is hiring for a banking customer service representative. You will handle inbound and outbound calls, assist with account inquiries, transactions, digital banking, loan servicing, and fraud prevention, while delivering accurate information about deposit accounts, cards, loans, and online services.

The role requires strong communication, math and problem‑solving skills, familiarity with contact center software, and the ability to work with