Customer Care Pro: Growth, Mentorship & Impact

Associated Bank; Hales Corners (WI); Vor Ort; USD 23.000 - 36.000; Vollzeit

Benefits dieser Stelle

401(k) and Pension

Volunteer time off

Diversity-focused Colleague Resource G

Professional development opportunities

Well-being programs and incentives

Employee stock purchase plan

Zusammenfassung

Associated Bank in Wisconsin is seeking a Customer Care Representative to be the friendly, knowledgeable voice for customers. You’ll answer inquiries by phone and email, resolve issues, and provide guidance with empathy and professionalism.

Join a team that values excellence, collaboration, and growth; opportunities include mentoring peers, ongoing training, and a supportive environment with a focus on service quality and compliance.

Qualifikationen

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish proficiency preferred.

Aufgaben

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Kenntnisse

Customer service

Troubleshooting

Product knowledge

Mentoring

Team collaboration

Compliance

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Associated Bank in Wisconsin is seeking a Customer Care Representative to be the friendly, knowledgeable voice for customers. You’ll answer inquiries by phone and email, resolve issues, and provide guidance with empathy and professionalism.

Join a team that values excellence, collaboration, and growth; opportunities include mentoring peers, ongoing training, and a supportive environment with a focus on service quality and compliance.