Banking Customer Associate — Transactions & Service

River Bank & Trust; Wetumpka (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

River Bank & Trust in Wetumpka, AL is seeking a Financial Associate to accurately complete customer transactions received in person, by night deposit, or by phone, while delivering hospitality and support that reflects the bank's culture. The role emphasizes identifying customer needs, referring products across lines of business, handling deposits and payments, balancing cash, and maintaining compliance.

On-site at a retail branch, it requires strong communication, reliability, and basic

Qualifications

• High School diploma or equivalent.
• Previous banking or cash handling experience preferred.
• Proficiency with Word, Excel, and Outlook.

Responsibilities

• Identify customer needs and refer other bank products.
• Answer incoming calls.
• Greet customers professionally and promptly.
• Provide account services: deposits, loan payments, cashing checks.
• Process special requests: checks, foreign currency, statements.
• Verify endorsements and IDs; detect counterfeit currency.
• Balance cash drawer daily.
• Perform miscellaneous duties as assigned.

Skills

Customer service

Interpersonal skills

Analytical problem-solving

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

River Bank & Trust in Wetumpka, AL is seeking a Financial Associate to accurately complete customer transactions received in person, by night deposit, or by phone, while delivering hospitality and support that reflects the bank's culture. The role emphasizes identifying customer needs, referring products across lines of business, handling deposits and payments, balancing cash, and maintaining compliance.

On-site at a retail branch, it requires strong communication, reliability, and basic