Customer-Centric Banking Associate

River Bank & Trust; Vestavia Hills (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

River Bank & Trust in Vestavia Hills, AL is seeking a Financial Associate to accurately complete customer transactions received in person, by night deposit, or by phone while upholding the bank's reputation for hospitality.

You will greet customers, handle deposits, loan payments, check cashing, and other account services; maintain compliance, balance cash drawers, and refer appropriate products across lines of business with professionalism and care.

Qualifications

• High school diploma or equivalent required or preferred.
• Banking or cash handling experience is preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Identify customer needs and refer banking products across lines of business.
• Answer incoming calls and greet customers.
• Provide account services: deposits, loan payments, cashing checks, and official checks.
• Process special requests such as orders for checks and foreign currency.
• Verify endorsements and ensure proper identification and counterfeit currency checks.
• Balance cash drawer and maintain accuracy throughout the day.

Skills

Customer service

Communication skills

Time management

Attention to detail

Teamwork

Professional demeanor

Education

High School diploma or equivalent

Tools

Microsoft Excel

Outlook

Banking software

Job description

River Bank & Trust in Vestavia Hills, AL is seeking a Financial Associate to accurately complete customer transactions received in person, by night deposit, or by phone while upholding the bank's reputation for hospitality.

You will greet customers, handle deposits, loan payments, check cashing, and other account services; maintain compliance, balance cash drawers, and refer appropriate products across lines of business with professionalism and care.