Banking Associate: Customer Experience & Cash Handling

River Bank & Trust; Dothan (AL); On-site; USD 30,000 - 38,000; Full time

Job summary

River Bank & Trust in Dothan, AL, seeks a Financial Associate to process customer transactions by night deposit, phone, or in-person. You will uphold the bank's culture by delivering unmatched hospitality and support to customers.

The role emphasizes identifying customer needs, facilitating cross-sell opportunities, and maintaining accurate cash handling and record-keeping. Strong communication and teamwork are essential.

Qualifications

• High School diploma or equivalent required.
• Previous banking or cash handling experience preferred.
• Proficiency in Word, Excel, and Outlook.

Responsibilities

• Identify customer needs and refer other bank products within lines of business by maintaining knowledge of personal and business products.
• Answer incoming calls, whether externally or internally; greet customers in a professional, courteous manner.
• Receive deposits and loan payments, cash checks, issue savings withdrawals, record night and mail deposits, and sell official checks.
• Balance cash drawer daily and handle occasional miscellaneous tasks as required by management.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Time management

Regulatory knowledge

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

River Bank & Trust in Dothan, AL, seeks a Financial Associate to process customer transactions by night deposit, phone, or in-person. You will uphold the bank's culture by delivering unmatched hospitality and support to customers.

The role emphasizes identifying customer needs, facilitating cross-sell opportunities, and maintaining accurate cash handling and record-keeping. Strong communication and teamwork are essential.