Banking CSR & Teller: Build Trust & Referrals

Fifth Third; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a CSR/Teller to deliver friendly, accurate service in daily customer interactions. You will handle cash, answer questions, and guide customers to the right banking solutions while maintaining confidentiality and trust.

You'll work with the branch team to resolve issues, refer customers to bankers for complex needs, and follow bank policies and procedures to ensure a safe, compliant, and welcoming experience for every visitor.

Qualifications

• High school diploma or GED required.
• Extensive cash handling and customer interaction experience preferred.
• Ability to interact confidently with the public and follow bank policies.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate bankers for consultative conversations.
• Maintain accurate balancing records and assist with daily branch operations.
• Handle customer questions and issues promptly, escalating when needed while maintaining confidentiality.
• Develop knowledge of Retail products and services to support referrals and cross-selling.

Skills

Customer service

Cash handling

Communication

Problem solving

Interpersonal skills

Education

High school diploma/GED

Job description

Fifth Third Bank in Cincinnati, OH is seeking a CSR/Teller to deliver friendly, accurate service in daily customer interactions. You will handle cash, answer questions, and guide customers to the right banking solutions while maintaining confidentiality and trust.

You'll work with the branch team to resolve issues, refer customers to bankers for complex needs, and follow bank policies and procedures to ensure a safe, compliant, and welcoming experience for every visitor.