Bank Teller: Customer Care & Referrals

Fifth Third Bank; Springfield (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Total Rewards benefits

Comprehensive benefits package

Competitive compensation

Job summary

Fifth Third Bank in Springfield, OH is seeking a full-time CSR Teller to deliver exceptional customer service and support daily banking needs. You will manage cash, support referrals to bankers, and uphold bank policies with professionalism.

Responsibilities include handling inquiries, maintaining balancing records, and ensuring confidential and compliant service. The role requires a reliable, customer-focused individual with strong communication skills and a valid high school diploma.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience preferred.
• Ability to interact confidently with the public.
• Maintain confidentiality and professionalism in all customer interactions.
• Adhere to dress code guidelines and bank policies.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to the appropriate business partner.
• Ensure timely follow-up to customer questions and issues.
• Maintain accurate and balanced cash handling records.
• Handle consumer and business customer problems with professionalism and escalate when needed.
• Follow Bank policies, risk controls and the Bancorp Code of Conduct.

Skills

Customer service

Cash handling

Public interaction

Problem solving

Ethical conduct

Education

High school diploma/GED

Job description

Fifth Third Bank in Springfield, OH is seeking a full-time CSR Teller to deliver exceptional customer service and support daily banking needs. You will manage cash, support referrals to bankers, and uphold bank policies with professionalism.

Responsibilities include handling inquiries, maintaining balancing records, and ensuring confidential and compliant service. The role requires a reliable, customer-focused individual with strong communication skills and a valid high school diploma.