Banking CSR Team Lead

Citizens National Bank; Southaven (MS); On-site; USD 40,000 - 56,000; Full time

Job summary

Citizens National Bank in Southaven, MS seeks a Customer Service Representative Supervisor to lead a dynamic CSR team in a fast-paced retail branch. You will coach staff, ensure quality service, and drive referrals while maintaining accurate cash handling and branch operations.

A strong communicator with banking exposure and leadership potential is preferred to support customer relationships and daily banking needs.

Qualifications

• High school diploma or GED.
• Working knowledge of computer software.
• High energy with strong interpersonal verbal and written communication skills.
• Work in a team environment while following good judgement, tactfulness and time constraints while maintaining a professional manner.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances; maintain branch cash limit; perform branch audits and prepare branch reports.
• Adhere to the bank's Vision and Moments of Truth; identify referral opportunities and refer customers to appropriate areas; coach the CSR team to do the same.
• Safeguard assets by managing cash drawer and vault per policies and procedures and Bank Operations Manual.
• Develop and support the team on efficient operations and sales/service standards.
• Interview, coach, and evaluate CSRs and review CSR timecards; ensure staff development and career growth.

Skills

High energy

Interpersonal skills

Written communication

Teamwork

Education

High school diploma or GED

Post high school education or 1 year related experience

Banking experience

Management experience

Job description

Citizens National Bank in Southaven, MS seeks a Customer Service Representative Supervisor to lead a dynamic CSR team in a fast-paced retail branch. You will coach staff, ensure quality service, and drive referrals while maintaining accurate cash handling and branch operations.

A strong communicator with banking exposure and leadership potential is preferred to support customer relationships and daily banking needs.